Free Shipping on all lash orders within United States and Canada. Low flat rate shipping of $3.99 for all international orders!
Your Velour Lashes are shipped from our warehouses depending on availability (located in US, Canada, and the United Kingdom, Sydney!) on the next business day after receiving payment.
US and Canada: 2-5 business days Ships with: USPS First-Class Mail with Delivery Confirmation (www.usps.com) and Canada Post (www.canadapost.ca)
International: 10-15 business days Ships with: USPS Priority Mail International (www.usps.com)
United Kingdom: 1-4 business days
Ships with: Royal Mail First Class (http://www.royalmail.com)
Orders shipping to the UK may or may not ship out of our UK warehouse depending on availability.
* On very rare occasions international shipping can take up to 4 weeks. Please allow that time to pass before contacting us regarding delivery of your Velour Lashes. We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
If you have created a login with us, you may track your order directly in your account by logging in here.
Once your payment has cleared, you will receive an e-mail when your order has been processed (may take up to 48 hours). You will also receive a second e-mail once your order has shipped which will include your tracking number and a link to check the journey of your Velour Lashes.
Important Note: If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 24 – 72 hours for the tracking information to show.
USPS: Call +1-800-ASK-USPS (1-800-275-8777) Press 6 and then 4 for Customer Service
Canada Post: Call +1-866-607-6301
Royal Mail: Call +44-03456-000-606
For International USPS Deliveries call (1-800-222-1811)
All orders are shipped with: