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The Velour Promise

If you don't love it, return it! We want you to be just as happy with our lashes as we are! If in any way you are not satisfied with our lashes, we promise a full refund within the first 30 days of purchase. All that we ask is for you to return them in the original packaging along with the invoice. We would like to reassure you that for hygienic reasons all returned products are immediately disposed of and are NOT resold. The Velour Promise is offered as a limited-time promotion as we are confident you will fall in love with Velour!

How do I request a refund?

If you decide to ask for a refund you must contact us first, requesting a refund on your product. As we take customer service very seriously, you will receive an email response within 24 hours providing you with a Return Merchandise Form (RMF). The RMF email will outline the quick and easy steps needed to get your full refund.

How do I make an exchange?

If for any reason you would like to make an exchange, our Velour Promise is still applicable. Please proceed as if it were a refund (see above) and place a new order on our shop page.

You are responsible for all shipping costs for returned items. We strongly recommend that you also obtain a tracking number from your courier as we are not responsible for any packages lost in transit. It is absolutely necessary that you email us requesting a refund first.

When will I receive my refund?

Please allow up to fourteen business days (from the date you shipped the package) for us to receive your package and process your return. Once we have processed the return, you will receive a confirmation email. Velour will make a return back to the original method of payment.

What is the return period?

Our promise to accept returns is valid within the first 30 days of purchase. You must provide an invoice along with your returned goods. For your own record, we recommend making a second copy of your invoice.

May I return Velour Lashes without contacting you or getting an RMF?

No, it is absolutely necessary that you contact us first and request a refund. We will then send you an RMF that will outline the steps required to make a refund.

If you have any other questions or concerns please feel free to contact us and we will reply within 24 hours.

Payment Policy

Velour Lashes accepts the following forms of payments through PayPal:

For your convenience, we also accept PayPal Payments.

All Credit Card and PayPal Payments are processed through PayPal to ensure privacy and security. PayPal is a secure form for your payment. Used by millions of people daily, PayPal is a heavily encrypted third party payment processor. Greatly accommodating, PayPal accepts all major cards (Visa, MasterCard, American Express, and Diners cards). It also allows for debit card and eCheque purchases. You do not need a PayPal account to use their payment service.

Privacy Policy

Your financial & identity protection is our most important priority. That is why we process all payments through PayPal, which is one of the safest and most secure payment processing systems in the world. Furthermore, all personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, nor loaned. Your personal information is used solely and exclusively for the purpose of fulfilling your order and making your buying experience a success.

Payment Policy

PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

The Velour Lashes 'Terms of Use' govern the use of this website and the purchase of any products from it. The website is owned and operated by Velour Lashes, Inc.

In the context of this website, "we", "our" and "us" means www.velourlashes.com and "you" and "your" means you, the user or customer of this website. If you do not agree with these terms of use, please do not use this site.

If you require more assistance you can contact us by emailing info@velourlashes.com and you will receive a response within 24 hours.

Copyright

The entire content published on this site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of www.velourlashes.com. Copyright 2011, Velour Lashes, Inc. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.velourlashes.com. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks, and trade names of www.velourlashes.com used in the site are trademarks or registered trademarks of Velour Lashes, Inc.

Changes to Terms

Velour Lashes, Inc. reserve the right to make changes to these Terms of Use at any time should those changes be required for a successful technological and legal operation of this site. You should check these Terms of Use regularly for such changes.

Changes to Products and Prices

Velour Lashes, Inc. reserve the right to make changes to the products and prices listed on the site, and to other content of this website, at any time without notice. While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors, or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.

Duties and Taxes

All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by Velour Lashes, Inc.

Resolving Your Concerns

If you have any concerns with, or do not understand our Terms of Use, feel free to contact us at info@velourlashes.com and we will make every effort to address and resolve your concerns.

Frequently Asked Questions

Below are questions we frequently receive about false eyelashes, including the difference between mink and synthetic lashes, care and maintenance of false eyelashes, use and application, return policy, and much more!

About False Eyelashes & Suitability

1) What is the difference between synthetic and mink false eyelashes?

The main difference between synthetic and mink lashes is in the quality. Because mink is 100% natural fur, it provides a natural shine, is super lightweight and flexible, gives a feather like look, can be curled like real human hair, and can be worn up to 25 times. Synthetic eyelashes, although cheaper, are irritating to the eye, fake and unnatural when worn, and can only be used a few times. Mink eyelashes are considered a premium high end product when compared with synthetic ones.

2) How long does it take to apply Velour Lashes?

Practice makes perfect! Like anything you do in life, the more you do it the easier it will be. On average, users of false eyelashes take less than 5 minutes to apply the lashes; this includes waiting for the glue to become tacky and for the lash to set on your natural lashes. So from start to finish, applying your Velour Lashes should take you less than 5 minutes!

3) How many styles of lashes are offered at Velour?

At Velour, we offer a total of 11 custom designed lashes: 9 upper lashes and 2 lower lashes. Each style is designed to achieve a different look and for a different occasion, with some lashes being more dramatic than others, some with more length than others, and so on. Here is a video of us introducing and describing our line of Velour Lashes!

4) What are lower lashes?

Ever notice how Kim Kardashian's lashes are so long on both the upper lashes AND the lower lashes? Well, we did! And at Velour, we've decided to create two lower lashes to achieve the famous Kardashian look. Lower lashes will have a huge impact on your eyes, making them appear larger and more captivating. Check out our video on how to apply these beautiful lower lashes!

5) Who can use false eyelashes?

Everyone and anyone! False lashes are suitable for anyone and are for people of all ages. Whether it is for a night out, dance recital, wedding, or anniversary, lashes can be worn by anyone and anywhere! (Just not under water.)

6) What is mink?

Velour Lashes are made up of 100% natural mink fur which is hypoallergenic and sterilized to ensure safe use. The fur is humanely sourced to ensure both the welfare of the mink as well as the quality of the material as the healthiest minks produce the finest furs. Unlike other synthetic lashes, our mink lashes are free from any chemical processing and dye which allows for an extremely soft, lightweight, and natural look which simply cannot be matched.

Usage and Care of Your Velour Lashes

1) Can I apply mascara on my Velour Lashes or any sort of product?

Do NOT apply mascara to the actual mink fur as this can ruin the quality of the fur and can limit the number of uses. The reason we do not suggest applying any products on the mink is that they may contain oil that can ruin the shine and quality of the fur. It is, however, okay to apply mascara on your natural lashes before applying your Velour Lashes.

2) Can I curl my Velour Lashes?

Yes of course! Because Velour Lashes are made of 100% natural mink fur, you can curl the lashes as if they were your own! The best part about using mink fur (aside from how gorgeous it makes you look) is that the curl stays for a very long time and maintains its shape.

3) How do you clean Velour Lashes?

Mink eyelashes are known for their durability and quality, allowing for up to 25 USES! To ensure you get the most use out of your Velour Lashes it is essential to take care/clean them after each use. Here are the tips you should follow.

4) Where do I store my Velour Lashes?

To maximize the number of uses for your Velour Lashes we highly recommend placing them in their original casing when you are not wearing them. This will prevent the lashes from collecting dust and bacteria which can ruin the mink fur. Please refer to our How to Care page to get a detailed explanation of how to maintain and care for your Velour Lashes.

5) Can I swim with my Velour Lashes?

No, we do not recommend swimming in your Velour Lashes as this can ruin the curl and style of the lash. Mink fur is very delicate and soaking the lashes in water can ruin the design. Make sure you take off your Velour Lashes and store them in the original casing before you go for that swim!

6) How do I measure and trim Velour Lashes?

Before applying glue and trimming the lash, measure Velour Lashes so that it fits the length of your natural lash line. Always trim from the outer end of the lash and not the inner. Usually we recommend users cut just short of the natural length of the eye as this will provide an easier application and will prevent the band from poking the inner corner of your eyes. You may get further information on how to apply Velour Lashes by clicking the link.

Purchasing Velour Lashes Online

1) What is your Refund and Exchange Policy?

Please view our Refund and Exchange policy here.

2) What is your Shipping Policy?

Please view our shipping details here.

3) How do you clean Velour Lashes?

Please view care instructions here.

4) How long will it take for me to receive my Velour Lashes?

Please view our shipping details here.

5) Do you ship internationally?

Following our Free Shipping policy, we offer free shipping worldwide on all orders of $45 or more! Depending on your location shipping time may vary. Please see Shipping Policy to determine the expected delivery time to your location.

6) What forms of payment do you accept?

Velour Lashes accepts the following forms of payments through PayPal: Visa, MasterCard, American Express, Discover, as well as, PayPal payments. Please refer to Payment and Pricing for further details.