If you don’t love it, return it! We want you to be just as happy with our lashes as we are! If in any way you are not satisfied with our lashes, we promise a full refund within the first 30 days of purchase. All that we ask is for you to return them in the original packaging along with the invoice. We would like to reassure you that for hygienic reasons all returned products are immediately disposed of and are NOT resold. The Velour Promise is offered as a limited-time promotion as we are confident you will fall in love with Velour!
How do I request a refund?
If you decide to ask for a refund you must contact us first, requesting a refund on your product. As we take customer service very seriously, you will receive an email response within 24 hours providing you with a Return Merchandise Form (RMF). The RMF email will outline the quick and easy steps needed to get your full refund.
How do I make an exchange?
If for any reason you would like to make an exchange, our Velour Promise is still applicable. Please proceed as if it were a refund (see above) and place a new order on our shop page
Do I have to pay shipping for returned items?
You are responsible for all shipping costs for returned items. We strongly recommend that you also obtain a tracking number from your courier as we are not responsible for any packages lost in transit. It is absolutely necessary that you email us requesting a refund first.
When will I receive my refund?
Please allow up to fourteen business days (from the date you shipped the package) for us to receive your package and process your return. Once we have processed the return, you will receive a confirmation email. Velour will make a return back to the original method of payment.
What is the return period?
Our promise to accept returns is valid within the first 30 days of purchase. You must provide an invoice along with your returned goods. For your own record, we recommend making a second copy of your invoice.
May I return Velour Lashes without contacting you or getting an RMF?
No, it is absolutely necessary that you contact us first and request a refund. We will then send you an RMF that will outline the steps required to make a refund.
If you have any other questions or concerns please feel free to contact us and we will reply within 24 hours.
Payment Policy
Velour Lashes accepts the following forms of payments through PayPal:
For your convenience, we also accept PayPal Payments.
All Credit Card and PayPal Payments are processed through PayPal to ensure privacy and security. PayPal is a secure form for your payment. Used by millions of people daily, PayPal is a heavily encrypted third party payment processor. Greatly accommodating, PayPal accepts all major cards (Visa, MasterCard, American Express, and Diners cards). It also allows for debit card and eCheque purchases. You do not need a PayPal account to use their payment service.
Privacy Policy
Your financial & identity protection is our most important priority. That is why we process all payments through PayPal, which is one of the safest and most secure payment processing systems in the world. Furthermore, all personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, nor loaned. Your personal information is used solely and exclusively for the purpose of fulfilling your order and making your buying experience a success.
PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
The Velour Lashes ‘Terms of Use’ govern the use of this website and the purchase of any products from it. The website is owned and operated by Velour Lashes, Inc.
In the context of this website, “we”, “our” and “us” means www.velourlashes.com and “you” and “your” means you, the user or customer of this website. If you do not agree with these terms of use, please do not use this site.
If you require more assistance you can contact us by emailing info@velourlashes.com and you will receive a response within 24 hours.
Copyright
The entire content published on this site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of www.velourlashes.com. Copyright 2011, Velour Lashes, Inc. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.velourlashes.com. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks, and trade names of www.velourlashes.com used in the site are trademarks or registered trademarks of Velour Lashes, Inc.
Changes to Terms
Velour Lashes, Inc. reserve the right to make changes to these Terms of Use at any time should those changes be required for a successful technological and legal operation of this site. You should check these Terms of Use regularly for such changes.
Changes to Products and Prices
Velour Lashes, Inc. reserve the right to make changes to the products and prices listed on the site, and to other content of this website, at any time without notice. While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors, or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.
Duties and Taxes
All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by Velour Lashes, Inc.
Resolving Your Concerns
If you have any concerns with, or do not understand our Terms of Use, feel free to contact us at info@velourlashes.com and we will make every effort to address and resolve your concerns.
